Walkin Interview In TechMahindra @Gurgaon : On 27 September 2014

About TechMahindra:

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and business support services (BPO) to the telecommunications industry. Tech Mahindra is a part of the Mahindra Group conglomerate. It is headquartered at Mumbai, India.

Company Name: Tech Mahindra

Company Website: www.techmahindra.com

Position: Technical Support Associate

Job Location: Gurgaon

Interview Date: 27 September 2014

Walkin Timing: 11 AM till 2 PM

Years of Experience: 0-2 Year

Working Days: 5 Days

Roles and Responsibilities:

•     Trouble to Honeywell Thermostats for US Users over calls.
•     Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
•     Meet all the targets laid down as client requirements under all circumstances, Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
•     Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
•     Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
•     Seek knowledge sharing sessions with HD/SA for self improvement www.apuzz.com
•     Work closely with immediate supervisor for all performance, learning and development aspects.

Skills/Qualifications:

•     Excellent command over spoken English
•     BE/BTech/Any Graduate
•     Basic knowledge of electronics.
•     Working knowledge of computer and internet.

Venue for interview:

5th Floor
Unitech Trade Centre
Sector 43, Opposite Park Plaza Hotel
Walking Distance from Huda City Metro Station,
Gurgaon – Haryana (India)